Sunday, December 4, 2011
A few weeks ago,I used my $25 Sears gift card that my daughter had gotten me for my birthday, towards flannel sheets. I never saved the receipt. Never thought I would have to return sheets. But, after one washing, the flat sheet was already "falling apart"- with holes and thread bare. I called Sears today, and talked to someone from customer service, who was good enough to pull up my order from a few weeks back, and fax me a receipt.
I now will be getting a new set of these sheets in exchange. It pays to speak up.