Charged with a service fee that you feel is less than fair? Long time customer or client? Be sure to call and see if you can have that charge removed. I did a boo-boo with my banking online- resulting in me getting a service charge. When I called the bank's toll free # on the back of my debit card and explained what happened, they were most willing to remove the $4.50 charge. And that is called -getting results .